FAQs

Find answers to the most frequently asked questions here!

Is When I’ve Gone free to use?

Yes, during the free trial period the system is free to use and explore! This includes free Will quotes.

Do I get a free Will?

Unfortunately not! Our solicitors (Churchers) provide free quotes, but the quoted fee will be applicable as and when your Will is generated/updated.

Who will see my details?

We only ask you for personal details that we need to operate your account with whenivegone.com, and all personal data and documents that we store are encrypted so that only you can see it.

If you choose to write or review a Will, or create a Lasting Power of Attorney with our solicitors at Legal matters, we will share some information with them, but we’ll ask your permission first.

Do you pass my details to anyone else?

We only pass your details to third parties when it is necessary to provide services on whenivegone.com, but we’ll get your permission first.

For example, if you choose to write or review a Will with our solicitors at Legal matters, we will share some information with them, but we’ll get your permission first.

I already have a Will, can I still use When I’ve Gone?

Yes, the Will is only one element of When I’ve Gone, there are many more useful and important features to utilize!

You should store details of the location of your Will on When I’ve Gone to make things easier for your loved ones.

Do I need to use all the features?

No! You're free to pick and choose the parts of When I've Gone that you want to use!

Can I cancel my subscription early?

Yes, you can cancel your subscription at any time. However, doing so means that the important information you have stored with us will not be passed on to your loved ones in the event of your death or incapacitation.

Are cheap Wills worth the risk?

In this age of advanced technology, it is easier than ever to get a cheap Will drawn up. Just by typing in a few details, you can quickly get a Will downloaded – all for around £50 or so. Whilst this sounds great, it is dangerous for your estate and for your loved ones – and the ‘Will’ may not even be valid.

Whether it’s an online Will, a cheap DIY Will, or a Will created by an unqualified Will writer, the resulting will may not be worth the paper it’s written on. If on your death, the Will is found to be invalid for some reason – there will be an intestacy. This means your estate will be distributed according to the statutory rules, and not according to your wishes.

A cheap and easy Will can be dangerous because it could leave your loved ones extremely vulnerable to receiving nothing on your death, or it can easily result in an expensive dispute which would undoubtedly drain the money from your estate – leaving little for your chosen beneficiaries.

What are the dangers with cheap Wills?
  • Risks of dispute over assets: for example, you might leave a property to someone in your Will when a third party owns part of it. This would make the gift of property difficult if not impossible.
  • Dependency claims: if you decide not to benefit your children, your spouse, or someone else who financially depends on you, a dependency claim for provision could be made against your estate.
  • Potential ambiguities: if the Will is ambiguous as to an asset, or as to who should inherit something, the gift could be void.
  • No gift over on beneficiary’s death: if the Will does not cover the scenario that your chosen beneficiaries die before you, there could be a partial or total intestacy if that was to happen.
  • Executed properly: a Will must be properly executed to be legally valid. There is a greater risk that the necessary legal formalities are not complied with if no lawyer is involved.
  • Disclaimers: it is common for online Will forms to include disclaimers that the company is not responsible for what you do with it. On the other hand, a qualified Wills lawyer will be insured – so if any problem arises from your Will after your death, insurance will cover any resulting financial losses.
  • Ignores personal circumstances: without a face to face meeting with an experienced Wills lawyer, it is unlikely your specific circumstances and needs will be protected. For instance, are you planning to marry or divorce? Do you own assets in another country? Do you have problems with your mental ability because of illness? If important factors such as these are missed, your Will could be invalid.
  • Tax: a cheap Will is unlikely to enable you or your estate to make tax savings through your Will. On the other hand, a Wills lawyer will give you clear advice on how your Will can be structured to save tax both during your lifetime – and on your death.
Should I get qualified Will writing advice?

Cheap Wills could leave you with the much greater risk that your family will be left to deal with any errors and problems resulting from the Will when they are likely to be grieving. This is a situation you will want to avoid.

Online Wills, DIY Wills, and other cheaply obtained Wills can never be a good substitute for an effective, watertight Will drawn up by suitably qualified Wills solicitors, backed up by solid advice.

I am young, do I need a Power of Attorney?

Unfortunately, we are all at risk if we lose mental capacity without having an LPA in place. It is important for every adult to have both LPAs in place, no matter how old you are.

Why do I need a ‘letter of intent’ AND a Will?

The instructions in a Will are often not activated until AFTER the funeral. Therefore, it is best practice to leave funeral wishes in a separate Letter of Intent. When I’ve Gone will forward this letter to your loved ones ‘when the time comes’.

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